Caveat Vendor: Customers, Take Back the Sale!

Now on my AIIM Expert Blog:

Have you ever spent time with a vendor sales rep to explain your needs and your situation, only to figure out that he or she thinks you’re either a buffoon or a necessary evil?

If you are one of the lucky ones, you figure this out before you end up buying that particular solution and paying for it through the likes of unfavorable terms or bad support. But too often the reverse is true, and the way to avoid it is relatively simple: you must take back the sale by driving the process, being clear about what you are looking for and being sure you are being taken seriously.

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How have you taken control over your vendor relationships? Our inquiring minds want to know! Please leave a comment below or email me with your thoughts. Thanks for reading!

About the author: Steve Weissman

Steve Weissman helps you do information right by bringing order and discipline to your governance and process practices. Principal Consultant at Holly Group and Co-Founder of the Information Coalition (now merged with ARMA International), he leverages a proven proprietary methodology to optimize everything from strategic planning and needs assessment to vendor selection and user adoption. He is, in short, The Info Gov Guy™, furthering best-practices for finding, leveraging, and protecting your business-critical information. A member of the AIIM Company of Fellows and holder of numerous industry designations, he can be reached at or 617-383-4655.

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