View From AIIM17: New Blood or Fresh Meat?

Like so many others, I have lots of nice things to say about last week’s AIIM17 conference in Orlando, FL. Energy levels were high, sessions were engaging, exhibitors seemed happy, and a good time was had by all.

However, rather than write yet another trip report on the subject (links to some are listed below), let me instead focus on one statistic AIIM kept bandying about: just under half of its attendees were first-timers.

I can’t decide if this is good news or bad. (more…)

Debate Over “Content Services vs. ECM” Misses the Point

“ECM is dead.” “Content Services are the next generation.” “I’ve got a brand-new pair of roller skates.”

If you think that last quote is a non sequitur, you’re right! But so, I’d argue, are the other two, because neither speaks directly to what both really are all about:

Improving the “care and feeding” of your business-critical information.

(more…)

The Human Face of InfoGov

Solution marketeers and alarmist analysts love to flash the red lights of litigation support and audit compliance when making the case for information governance. But the problem with this is that neither of these reasons speak to the one Really Important Motive that lies at the end of the infogov path:

To better serve/enable/empower people, be they customers, prospects, employees, or other interested parties. (more…)