Seems like not an hour goes by that I don’t see a headline about the soaring value of bitcoin – followed near-immediately by another that warns of the imminent bursting of the bitcoin bubble. Since I’m not a bitcoin owner, my interest in these goings-on is more academic than practical. But I am invested (intellectually, […]
Even though the physical storms are now largely scary, soggy memories, hurricanes Harvey and Irma will swamp many information professionals for months to come as a torrent of claim forms pours across their desks. Those who deal in paper will find themselves especially hard-pressed to keep up, not only because of the high volume of […]
United Airlines last week suffered (yet another) technology malfunction that affected nearly a third of its flights for the day, and at least one report related a sordid tale within which lies at least one particularly important lesson: Your business process shouldn’t break just because your technology does.
I’m halfway through a week of meetings here in Hong Kong, and today I was struck by the fact that, different though the landscape is than what I’m used to back in Boston, there is much I find familiar. There are cars, trucks, and buses – but they drive on the left side of the […]