The Case for Business Process Workarounds

Did you ever bleed over a process improvement plan only to run into one piece of the workflow that you just couldn’t get changed? A hospital I visited recently clearly was the victim of just such a circumstance, but rather than simply surrender to the inevitable, it hit upon a simple and effective workaround whose […]

BPM Drivers Shouldn’t Affect Processes

My latest on SearchSOA: Mobile, social and the cloud are three business and technology forces expected to drive change in BPM this year. But, counterintuitive though it may sound, advances in these areas won’t directly affect processes! Or at least they shouldn’t, unless there is a compelling reason for them to do so. Continue reading […]