Governance is Always Never Having to Say You’re Sorry

There’s a disturbing trend in the information governance profession that needs to stop now, namely the tendency to apologize for the work we’re doing.

“Let me email that document to you.”
– “I’m sorry, but please paste in the link to the digital document instead.”

“I need to make a copy of this for my files.”
– “I’m sorry, but please use the image in the electronic file store as your convenience copy.”

“I’m taking this record from the folder for a while.”
– “I’m sorry, but please check it out from the records repository so we know who’s using it.”

What are we apologizing for? The need to alter people’s thinking and habits so our information can be treated as the asset that it is? Bah. Just stop it. Stop it now. (more…)

Debate Over “Content Services vs. ECM” Misses the Point

“ECM is dead.” “Content Services are the next generation.” “I’ve got a brand-new pair of roller skates.”

If you think that last quote is a non sequitur, you’re right! But so, I’d argue, are the other two, because neither speaks directly to what both really are all about:

Improving the “care and feeding” of your business-critical information.

(more…)