We spend a lot of time advocating for process improvement everywhere we can – the proven thinking being that even the best information available loses value if it can’t be effectively shared and leveraged. But there’s one element that consistently goes missing that warrants special attention: the need to anticipate circumstances beyond our control and […]
Seems like not an hour goes by that I don’t see a headline about the soaring value of bitcoin – followed near-immediately by another that warns of the imminent bursting of the bitcoin bubble. Since I’m not a bitcoin owner, my interest in these goings-on is more academic than practical. But I am invested (intellectually, […]
Even though the physical storms are now largely scary, soggy memories, hurricanes Harvey and Irma will swamp many information professionals for months to come as a torrent of claim forms pours across their desks. Those who deal in paper will find themselves especially hard-pressed to keep up, not only because of the high volume of […]
Picking up where we last left off … You know that I’m a huge proponent of using electronic technology instead of paper to improve process efficiency and collaboration. But recent experiences with various eldercare institutions have again reminded me that sometimes the best technologies are no technologies at all.