When Improving Processes, Anticipate Circumstances Beyond Your Control

We spend a lot of time advocating for process improvement everywhere we can – the proven thinking being that even the best information available loses value if it can’t be effectively shared and leveraged. But there’s one element that consistently goes missing that warrants special attention: the need to anticipate circumstances beyond our control and […]

The Time is ‘Before’ to Cope with Hurricane-Related Storms of Forms

Even though the physical storms are now largely scary, soggy memories, hurricanes Harvey and Irma will swamp many information professionals for months to come as a torrent of claim forms pours across their desks. Those who deal in paper will find themselves especially hard-pressed to keep up, not only because of the high volume of […]