Taxonomy. Metadata. Governance. Usability. As an information professional, you no doubt recognize these as the subjects of critical conversations that must take place as part of your enterprise information management (EIM) initiatives. And if you’ve been around the block at all, then you know there are no shortcuts to developing the needed consensuses about how […]
Now on my guest blog at Actuate-Xenos Group: If your organization prepares and provides activity statements and other types of customer account documents, then you know electronic communications are no longer merely “nice to have” but an absolute “must.” A new generation of consumers is accustomed to having online access to their information from wherever […]
I’m halfway through a week of meetings here in Hong Kong, and today I was struck by the fact that, different though the landscape is than what I’m used to back in Boston, there is much I find familiar. There are cars, trucks, and buses – but they drive on the left side of the […]