Governance is Always Never Having to Say You’re Sorry

There’s a disturbing trend in the information governance profession that needs to stop now, namely the tendency to apologize for the work we’re doing.

“Let me email that document to you.”
– “I’m sorry, but please paste in the link to the digital document instead.”

“I need to make a copy of this for my files.”
– “I’m sorry, but please use the image in the electronic file store as your convenience copy.”

“I’m taking this record from the folder for a while.”
– “I’m sorry, but please check it out from the records repository so we know who’s using it.”

What are we apologizing for? The need to alter people’s thinking and habits so our information can be treated as the asset that it is? Bah. Just stop it. Stop it now. (more…)

Overcoming IG-Related Post-Election Stress Disorder

 

Can’t sleep.
Can’t sit still.
Can’t concentrate.

No doubt about it, I have Post-Election Stress Disorder (PESD).

  • I worry what any new policies will mean for my clients, especially those in highly-regulated industries (e.g., utilities).
  • I worry their concerns about the economy will lead to short-sighted decisions regarding long-term programs (like information governance).
  • I worry they’ll become defensive and withdrawn as any new directives require a distinct change in philosophy (e.g., more or less transparency during audits).

I beg you: put down the chalupa, back away from the ledge, and don’t worry, be happy. Whether your candidate won or lost, our IG-related PESD is nothing we can’t handle – together.

3 Truths to Work With (or Against) When You Have to Change Minds

If you’ve been paying any attention to my posts, columns, and presentations, then you know just how important I believe – nay, I know – managing change is to the success of any information venture. So it won’t surprise you to learn that I resonated like a tuning fork to a few of the concepts published yesterday in Fast Company that had nothing overtly to do with information governance. (more…)