If It Ain’t Broke, Fix it Anyway

When speaking of technology and information governance, we often are told that “if it ain’t broke, don’t fix it” – or in other words, don’t go looking for trouble where there isn’t any. But when it comes to disaster recovery and, especially, continuity of operations, I vehemently disagree.

These two disciplines exist specifically to ensure you are ready to respond when things DO break – and the best way to prepare for that is to break them on purpose, and then figure out how to most quickly put them back together.

To be clear, I’m not advocating that you unplug your servers or trigger your fire suppression system to see what happens. But simulating these events is a “must,” and regular drills in this regard have to be part of your risk readiness if you want to achieve “continuity of information,” and keep your business moving when real trouble strikes. (more…)

Governance is Always Never Having to Say You’re Sorry

There’s a disturbing trend in the information governance profession that needs to stop now, namely the tendency to apologize for the work we’re doing.

“Let me email that document to you.”
– “I’m sorry, but please paste in the link to the digital document instead.”

“I need to make a copy of this for my files.”
– “I’m sorry, but please use the image in the electronic file store as your convenience copy.”

“I’m taking this record from the folder for a while.”
– “I’m sorry, but please check it out from the records repository so we know who’s using it.”

What are we apologizing for? The need to alter people’s thinking and habits so our information can be treated as the asset that it is? Bah. Just stop it. Stop it now. (more…)