Revoke Editorial License When Assessing Market Research

“There are three degrees of untruths: a fib, a lie, and statistics.”
– likely Sir Charles Wentworth Dilke, 1891

I love market research. I used to do market research as a principal career focus, so I can tell you that market research findings indeed can be interpreted to conclude anything you want them to. And I can attest to the fact that analysts can take editorial license that can distract from what the research actually says.

But only if you let them!

Here’s what I mean:

InfoGov 2016: Better or Worse?

The IGI Annual Report 2015-2016 and InfoGovCon Research’s Information Governance 2016: The State of Enterprise Information both are informative and useful reports for anyone seeking an expert take on the state of information governance today. What’s most notable about them, though, is how different they are in terms of general tenor!

IGI’s is one of perfume, unicorns, and rainbows, while InfoGovCon Research’s is stark, doomy, and gloomy, and if you’re not careful, you’ll color accordingly the way you interpret what each one says – at which point you may unwittingly further some analysts’ agenda rather than your own.

The two works cited here have to be read in their entirety in order to appreciate the cumulative effect, but here are a few examples to illustrate my point:

  • IGI says “the number of organizations designating senior IG leaders is significant and up from 2014.” (Yay!) InfoGovCon Research says “there is currently no clear leader for Information Governance efforts.” (Boo!)
     
  • IGI finds that “most practitioners rate their IG programs as ‘nascent’ or ‘intermediate’ on a maturity scale, but tend to be more or less mature in each of […] five specific variables.” (Bravo!) InfoGovCon Resarch findss “the average company today is at a maturity level of 1 (out of 5).” (Uh-oh.)
     
  • IGI states “the majority [of respondents] agrees that the Chief Information Governance Officer (CIGO) role is essential to IG success,” though “most organizations do not have a CIGO (yet).” (Promising!) InfoGovCon Research reports “less than 10% of respondents say that a CIGO is a stakeholder to their Information Governance efforts” and “zero respondents listed a CIGO as the leader of their Information Governance efforts.” (Discouraging.)
     

Now, here’s the kicker: in the end, both reports reach largely the same conclusions! Parse the preceding snippets to remove the tone from the findings and you arrive at the following:

  • The number of people promoting the promise and power of infogov is small.
     
  • Few organizations have made notable progress toward institutionalizing infogov.
     
  • The CIGO isn’t a fixture on the organizational chart.
     

I can’t argue with any of that.

It’s Not What it Sounds Like – It’s What it Is

This is the point where you come in, as armed with these findings, you overlay your own context to determine what it means for you. That’s what I do for ourselves and what we do for our clients – and it never fails as long as everyone is open to the pursuit of real-world practical input.

I once had a competitor in the report-writing business who gleefully told anyone who would listen that “the higher my market forecasts, the more reports I sell.” I hated hearing this almost as much as his clients did, and whenever I’ve since dived into the snark tank, I’ve tried to be clear about what’s fact and what’s opinion.

This is what I’m encouraging you to do: stay focused on what the key points are, and not what they sound like. Then you can make anybody’s analysis work for you.

Summary
Article Name
Revoke Editorial License When Assessing Market Research
Description
Two infogov research documents present similar findings but sound vastly different. So overlay YOUR organization's context to gauge what it means for you.
Author

About the author: Steve Weissman

Steve Weissman is Principal Consultant at Holly Group and Co-Founder of Information Coalition. A trusted advisor for more than 20 years, he is a recognized expert in information governance and process innovation – or as he defines it, in the “’care and feeding’ of critical business information and the technologies used to manage and protect it.” Known as The Info Gov Guy™, Mr. Weissman leverages a proven proprietary methodology to optimize everything from your strategic planning and needs assessment to your vendor selection and user adoption. He is a member of the AIIM Company of Fellows and holder of numerous industry designations, and can be reached at steve@hollygroup.com or 617-383-4655.

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