Information Management and Backwards-Compatibility: Just the Fax, Ma’am

What does it tell you about the latest information management disciplines that my big success this week was sending a 10-page fax to a doctor’s office?

It tells me is that we should never forget that much of the world consists of people who are just trying to get stuff done – and many of these are not equipped with anything resembling the cutting-edge information management solutions we usually focus on. (There’s a much more significant example here.) (more…)

Build More Powerful Search Atop ECM

My latest on searchcontentmanagement:

We know from painful experience that enterprise content management (ECM) software often fails to deliver on search capabilities, at least in the direct cause-and-effect way that vendors promise. But as long you start with the appropriate building blocks, an ECM system can become a powerful search tool.

The first step is to broaden your perspective to encompass more than just the ECM repository. Although the search capabilities that come with ECM applications are optimized to return results from within their own stack, you undoubtedly have a lot of content that resides elsewhere: in your finance and human resources applications, on shared drives and individual PCs, etc. This information is no less important than the information in the repository, so you should include it in your thinking.

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Question Regarding “Information as an Asset”

Continuing my work on “information as an asset,” I ran across this definition (from Investopedia):

“An asset is anything of value that can be converted into cash.”

While I’m finding overwhelming consensus that information deserves asset status, I’ve yet to find a generally accepted theory for quantifying its value. (Or any theory, for that matter!) Is this because it can’t be directly monetized? I’d love to get your take, in the comments below and/or via social media. Thanks!