If there’s one thing we know about doing information right – which is to say, improving the care and feeding of your critical business information – it’s that it’s really hard to know where to begin. Should we scan the boxes full of paper that’s cluttering our hallways? Should we comb through our shared drives […]
There’s a disturbing trend in the information governance profession that needs to stop now, namely the tendency to apologize for the work we’re doing. “Let me email that document to you.” – “I’m sorry, but please paste in the link to the digital document instead.” “I need to make a copy of this for my […]
It happens innocently enough: someone obtains and installs a reasonable Internet-enabled capability, and BANG! You’re open for business that’s not of your choosing. Maybe it’s a shared corporate meeting calendar, or a construction pipe-weld inspection robot, or a security camera at a remote power plant. But whatever it is – be it a cloud-based offering […]
Picking up where we last left off … You know that I’m a huge proponent of using electronic technology instead of paper to improve process efficiency and collaboration. But recent experiences with various eldercare institutions have again reminded me that sometimes the best technologies are no technologies at all.