Hallelujah! Business is supplanting technology as a strategy touchstone

This logic is the thread I run through entire initiatives to ensure the proper focus is maintained and the scope remains manageable. It also is key to developing a short list of the most suitable vendors or service providers because, properly injected into an RFP, it forces the conversation center on your issue and not their technology. And, of course, they stand as touchstones to use when evaluating the effectiveness of the chosen solution after it has been installed.