East or West, ECM is ECM

I’m halfway through a week of meetings here in Hong Kong, and today I was struck by the fact that, different though the landscape is than what I’m used to back in Boston, there is much I find familiar. There are cars, trucks, and buses – but they drive on the left side of the […]

Harvard is schooled in the need for clear records policies

Have you been following the goings on at Harvard as they relate to the school’s policies on email privacy for its resident deans? It’s a classic illustration of why organizations need to be clear about who’s covered and who isn’t, and why it’s critical to include representatives of all affected parties when those policies are […]