When Improving Processes, Anticipate Circumstances Beyond Your Control

We spend a lot of time advocating for process improvement everywhere we can – the proven thinking being that even the best information available loses value if it can’t be effectively shared and leveraged. But there’s one element that consistently goes missing that warrants special attention: the need to anticipate circumstances beyond our control and […]

Everything I needed to know about information collection for decision-making I learned while filing college applications

Now on my AIIM Expert Blog: It is very interesting to see how the technology promises to make the college application process easier than ever – but it’s clear that the people charged with applying those technologies have done almost everything they can to negate that potential and create what we in the process and information […]

Don’t just automate, innovate!

Now on my AIIM Expert Blog: Properly conceived and implemented, information technology lets us save time, money, and resources on a daily basis by allowing us to automate the more predictable, repeatable, and painful of our fundamental activities. But this can be a double-edged sword, for even as it makes our operational lives easier, it can […]