Governance is Always Never Having to Say You’re Sorry

There’s a disturbing trend in the information governance profession that needs to stop now, namely the tendency to apologize for the work we’re doing.

“Let me email that document to you.”
– “I’m sorry, but please paste in the link to the digital document instead.”

“I need to make a copy of this for my files.”
– “I’m sorry, but please use the image in the electronic file store as your convenience copy.”

“I’m taking this record from the folder for a while.”
– “I’m sorry, but please check it out from the records repository so we know who’s using it.”

What are we apologizing for? The need to alter people’s thinking and habits so our information can be treated as the asset that it is? Bah. Just stop it. Stop it now. (more…)

View From AIIM17: New Blood or Fresh Meat?

Like so many others, I have lots of nice things to say about last week’s AIIM17 conference in Orlando, FL. Energy levels were high, sessions were engaging, exhibitors seemed happy, and a good time was had by all.

However, rather than write yet another trip report on the subject (links to some are listed below), let me instead focus on one statistic AIIM kept bandying about: just under half of its attendees were first-timers.

I can’t decide if this is good news or bad. (more…)

Stuck in the Middle (of Information Management) With You

If you’re reading this, you already know how valuable it can be to better manage your organization’s business-critical information, and improve the business processes that make that information available to those who need it, when they need it. (Information governance to the rescue!)

If you’ve tried doing this, then you probably also know how hard it can be to convince your higher-ups that it’s worth the time and effort to achieve these outcomes – and you may have experienced resistance from the ranks as well, where the attitude tends to be: “What do you know about how I do my job?!”

The question then is, “how do I soften this rock and hard place so I don’t get squeezed in the process?” (more…)