Your Business Process Shouldn’t Break When Your Technology Does

United Airlines last week suffered (yet another) technology malfunction that affected nearly a third of its flights for the day, and at least one report related a sordid tale within which lies at least one particularly important lesson:

Your business process shouldn’t break just because your technology does.


Don’t Forget the Hardware in Your Info Management RFP

I’ve spent a lot of time recently with my head buried in clients’ EIM/ECM/BPM software business requirements and vendor selection criteria, and it’s been fascinating in the aggregate to see when – and whether – in their RFP process the hardware side of the equation surfaces.

In most cases, the conversations center on the capabilities of the information management software: how accurate the OCR engine can be trained to be, how flexible the workflow is, how well metadata can be pulled from and pushed into legacy systems, etc. If hardware is discussed at all, it often is in the context of either scanning or mobility/BYOD (or both), for the choice of device in these places can be critical to adoption and use.


Written Insights

Holly Group is in constant demand as a source of expert insights and opinions. Here are just a few written examples of our thinking!


Use BPM and Metadata for Breaking Process Silos Down

Don’t Blame SharePoint for Poor SharePoint Adoption

Content Asset Protection: How to Combat the ‘Inside Job’

The Five Commandments of Content Governance Policies

A Better SLA: Get a Cloud Contract That Meets Compliance Requirements

Manage Change Upfront to Overcome User Resistance to IT Initiatives

Enterprise BPM: Fit Processes to Align with Goals, not Personalities

AIIM International

Why There Should be No SharePoint in Content Management

ECM and Washing Machines: A Little Forethought Goes a Long Way

All That Glitters is Not Gold: Why Process is More Important Than Technology

5 common rationalizations for organizational inertia

Why Miscalibrated Benchmarks Are Worse Than None At All

Toolkit: BPM in the Mobile Era

Looking Beyond SharePoint: Selection Considerations for ECM Systems

Actuate | Xenos Group

• Mobility, Cost-Cutting and Business Analytics: The Three Amigos of Paperless Communication


BYOD Not the Place for MYOB

Feeling Secure About Mobile Capture

Content Geeks

Q&A with Steve Weissman, Consultant, Thought Leader, Educator

SlideShare logo

Information Management in the 21st Century

Getting Maximum Value from BPM and Workflow

SharePoint Tips (Of The Iceberg) Strategic Best Practices Points To Ponder