When Improving Processes, Anticipate Circumstances Beyond Your Control

We spend a lot of time advocating for process improvement everywhere we can – the proven thinking being that even the best information available loses value if it can’t be effectively shared and leveraged. But there’s one element that consistently goes missing that warrants special attention: the need to anticipate circumstances beyond our control and […]

Open Government Today: “The Harder I Work, The Behinder I Get”

This 3-Minute Drill troubleshoots a typical municipality’s information challenges as it strives to meet its Open Government commitment. TL:DR Chances are the documents you need are hard to find and are hard to validate because: They’re in different departments, scattered all across the city; They’re in different computer systems; and As often as not, they’re […]