It may sound like a question for a beauty pageant contestant, but it’s an important one for anyone with information governance aspirations:
What does Change Management mean to you?
Ask an IT director or a project manager or a technologist, and they’ll probably say something like “it’s how we control the requesting, approval, and implementation of system modifications.”
Ask a businessperson or an HR director or a behaviorist (or me!), and you’ll likely hear something to the effect of “it’s the people side of organizational operations.”
Different responses, yet both are correct, each in its own context. (more…)