Privacy Protection Since Snowden: The World According to Glenn Greenwald (and Me!)

Have a look at this great video interview (courtesy CNET) with journalist Glenn Greenwald on the state of privacy protection since Snowden, and then let me know what you think.

My couple of thoughts are as follows:

  1. I’m not sure I agree with Greenwald when he says Google, Facebook, Apple, etc. “fear a huge exodus of users who are not going to use their services if they’re perceived as partners of the NSA and the DCHQ. (more…)

3 Truths to Work With (or Against) When You Have to Change Minds

If you’ve been paying any attention to my posts, columns, and presentations, then you know just how important I believe – nay, I know – managing change is to the success of any information venture. So it won’t surprise you to learn that I resonated like a tuning fork to a few of the concepts published yesterday in Fast Company that had nothing overtly to do with information governance. (more…)

The Human Face of InfoGov

Solution marketeers and alarmist analysts love to flash the red lights of litigation support and audit compliance when making the case for information governance. But the problem with this is that neither of these reasons speak to the one Really Important Motive that lies at the end of the infogov path:

To better serve/enable/empower people, be they customers, prospects, employees, or other interested parties. (more…)