3 Truths to Work With (or Against) When You Have to Change Minds

If you’ve been paying any attention to my posts, columns, and presentations, then you know just how important I believe – nay, I know – managing change is to the success of any information venture. So it won’t surprise you to learn that I resonated like a tuning fork to a few of the concepts published yesterday in Fast Company that had nothing overtly to do with information governance. (more…)

Good Governance Requires Good Project Management

“Big data has the potential to improve your customers’ experience”
– Any Technology Publication Ever

Articles and blog posts are always touting the potential this or that information technology has to improve this or that aspect of your business. The problem is, many organizations then rush out and make purchases figuring those benefits are mere mouse-clicks away – except they are not.

Successfully deploying technology to enable significant business gains is more a function of project management than it is of technology. Sure, plenty of organizations really need new solutions to help them enable particular outcomes. But plenty of others have lots of technology that is either un- or under-utilized. Many times, these latter cases involve organizations that were built through merger and/or acquisition, and whose line-of-business units still work largely independently.

Either way, converting computing potential into operational performance requires approaching all the individual stacks and all the departmental processes as if they existed to serve a single business entity – which, of course, they do!


Governance Law and Order: How to Approach Policy Enforcement

Law&Order-GovernanceForward-thinking organizations have a pretty good sense of why they must have official policies that govern the way they classify, protect, retain, and dispose of their business-critical information – even if they haven’t yet implemented formal programs in those arenas.

But here’s the thing: without the will to actually enforce those policies, they’ll likely find themselves having moved the compliance needle barely at all! So making sure people understand that your wish is their command has to be part of the thinking as well.