TRUST. It’s the first point in the Boy Scout Law. (A Scout is Trustworthy.) It’s an old Russian proverb made famous by a U.S. President. (Trust but Verify.) It’s printed on U.S. banknotes and coins. (In God We Trust.) And it’s foundational to success in information management / information governance.
Conventional wisdom currently holds that between 60% and 65% of all content management projects are failures. How exactly this is defined is open to interpretation, but I think it’s safe to say that fewer than one-third of such projects produce results commensurate with expectations. What’s scary is that this number hasn’t really changed much in […]
United Airlines last week suffered (yet another) technology malfunction that affected nearly a third of its flights for the day, and at least one report related a sordid tale within which lies at least one particularly important lesson: Your business process shouldn’t break just because your technology does.
My latest on searchcontentmanagement: The term content governance, and others like it, is so often bandied about, the issue can take on the trappings of a religious movement — right up to and including the existence of caterwauling crusaders who blindly preach rigid doctrine on how to take control of one’s information. Although I firmly […]