United Airlines last week suffered (yet another) technology malfunction that affected nearly a third of its flights for the day, and at least one report related a sordid tale within which lies at least one particularly important lesson: Your business process shouldn’t break just because your technology does.
Mama Said (There’d Be Days Like This) – Single by The Shirelles, 1961 Clients often tell me that they go to countless meetings and conferences on the subject of information governance* and come home thinking: “that sounds straightforward enough.” But then they try some of what they learned and get nowhere fast. “Man, this is […]
Want to know whether something’s a fad or an actual trend? Keep tabs on the job requirements being posted for positions related to the issue you’re investigating! Companies tend not to want to throw money at things they don’t believe have traction, so if they’re asking for it, chances are it’s real. This is precisely […]
“No one puts Baby in the corner.” Dirty Dancing, 1987 Am I the only one who is bothered by organizations’ tendency to dismiss records manages as nothing more than glorified librarians? (Never mind; I know I’m not.) The truth is, the precepts and disciplines they adhere to extend far beyond simple classification, and in fact […]