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Build More Powerful Search Atop ECM

My latest on searchcontentmanagement:

We know from painful experience that enterprise content management (ECM) software often fails to deliver on search capabilities, at least in the direct cause-and-effect way that vendors promise. But as long you start with the appropriate building blocks, an ECM system can become a powerful search tool.

The first step is to broaden your perspective to encompass more than just the ECM repository. Although the search capabilities that come with ECM applications are optimized to return results from within their own stack, you undoubtedly have a lot of content that resides elsewhere: in your finance and human resources applications, on shared drives and individual PCs, etc. This information is no less important than the information in the repository, so you should include it in your thinking.

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